Mediation is a dispute resolution process involving a mediator, or impartial third party, who assists disputants to negotiate a mutually acceptable agreement. Mediators provide a neutral forum to help people reduce the barriers to communication and talk freely and openly. A C4 mediator encourages both parties to clarify issues and provides well defined opportunities to break through stalemate. The mediator facilitates the parties’ negotiation without recommending solutions or determining the outcome. The ability to make the final decision always rests with the parties themselves. Mediation allows both sides to design solutions that reflect their specific needs and interests. It improves relationships by allowing people to express their differences constructively, providing the opportunity for new perspectives and mutual understanding.
Whether you are negotiating a contract or mending a relationship, mediation offers a safe and private forum for disputing parties to talk things out. With the support of a qualified, impartial mediator, difficult conversations can lead to agreements that satisfy all participants. Parties are always at the center of the decision-making process and have control over the outcome.